I'm sorry to hear that the 'incorrect credentials' issue with your Scan to Network Folder feature has stopped working again. I do believe that there is something on your computer or within the Network Folder you have been using that is causing the credential issues.
Have you tried creating a new folder on your computer desktop and rerunning the Scan to Network Folder wizard to verify if it completes and works with a whole new folder?
If it does, than this proves that the issue does not lie with the printer or the printer software or drivers. Rather, it's most likely the sharing issue that originally seemed to have caused this issue in the first place.
To verify if the sharing is correctly please follow the steps below:
1. Right click on the Scan folder you have created.
2. Left click on Properties
3. Under the General tab, ensure that the folder is NOT set to Read Only. If it is, uncheck Read Only and select Apply.
4. Next, click on the Sharing tab
5. Select the Share button
6. When the 'File Sharing' window opens, select your User Name and choose Share at the bottom.
7. Lastly, choose the Advanced Sharing option
8. In the Advanced Sharing window select Share this folder
9. Choose the Permissions option
10. Ensure that Full Control, Change, and Read are all enabled
11. Select Apply
Once the folder sharing options have been verified as correct, please test your Scan to Network Folder again.
As I stated before, if these steps fail for the folder that you want to use, please create a test scan folder on your desktop to verify if a new folder works or not.
Please let me know the result of your troubleshooting. Good luck! 🙂
X-23 I work on behalf of HP
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If you are receiving an "invalid credential" error when testing a user credential on the FortiGate LDAP server, there are several things you can check to troubleshoot the issue:
1. Verify the LDAP server settings: Make sure that the LDAP server settings on the FortiGate device are configured correctly. Check the server IP address, port number, and connection type. Also, make sure that the LDAP server is configured to allow connections from the FortiGate device.
2. Verify the user credentials: Double-check the user credentials to ensure that they are correct. Make sure that the username and password are spelled correctly and that there are no typos. You may also want to test the user credentials on the LDAP server directly to ensure that they are working.
3. Check the LDAP server logs: Check the logs on the LDAP server to see if there are any error messages or warnings related to the authentication process. Look for messages related to the user credentials, such as "invalid credentials" or "authentication failure."
4. Check the FortiGate logs: Check the logs on the FortiGate device to see if there are any error messages or warnings related to the LDAP authentication process. Look for messages related to the LDAP server settings, the user credentials, and the authentication process.
5. Verify the LDAP authentication settings: Ensure that the LDAP authentication settings on the FortiGate device are configured correctly. Check the authentication method, the LDAP server type, and the search scope. You may also want to test different authentication methods to see if they work.
If you're still having issues after checking these settings, you may need to provide more information about the network topology and the configuration settings on both the FortiGate and the LDAP server to help diagnose the issue.
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