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Start menu troubleshooting guidance
In this articleApplies to: Windows 10 Start failures can be organized into these categories:
Basic troubleshootingWhen troubleshooting basic Start issues (and for the most part, all other Windows apps), there are a few things to check if they aren't working as expected. For issues where the Start menu or subcomponent isn't working, you can do some quick tests to narrow down where the issue may reside. Check the OS and update version
Check if Start is installed
Check if Start is runningIf either component is failing to start on boot, reviewing the event logs for errors or crashes during boot may pin point the problem. Booting with MSCONFIG and using a selective or diagnostic startup option will eliminate and/or identify possible interference from additional applications.
If it's installed but not running, test booting into safe mode or use MSCONFIG to eliminate third-party or additional drivers and applications. Check whether the system a clean install or upgrade
Check if Start is registered or activated
If these events are found, Start isn't activated correctly. Each event will have more detail in the description and should be investigated further. Event messages can vary. Other things to considerWhen did the problem start?
To narrow down the problem further, it's good to note:
Check Event logs that record Start issues:
If there is a component of Start that is consistently crashing, capture a dump that can be reviewed by Microsoft Support. Common errors and mitigationThe following list provides information about common errors you might run into with Start Menu, as well as steps to help you mitigate them. Symptom: Apps using Office APIs with Office Click-to-Run installed may cause the Start Menu and other shell components to failYou may experience various issues related to the Windows Shell on devices that are running Office Click-to-Run, along with some third party applications that use Office APIs:
CauseAffected devices may have damaged registry keys or data which might affect apps using Microsoft Office APIs to integrate with Windows, Microsoft Office, Microsoft Outlook, or Outlook Calendar. This may occur if application packages permissions are being removed from the following registry path:
1 WorkaroundTo workaround the issue, follow these steps:
Prevent the issue from reoccurring
StatusMicrosoft is aware of this issue and is working to resolve it in an upcoming Office update. We will post more information in this article when it becomes available. Symptom: Start Menu doesn't respond on Windows 2012 R2, Windows 10, or Windows 2016CauseBackground Tasks Infrastructure Service (BrokerInfrastructure) service isn't started. ResolutionEnsure that Background Tasks Infrastructure Service is set to automatic startup in Services MMC. If Background Tasks Infrastructure Service fails to start, verify that the Power Dependency Coordinator Driver (PDC) driver and registry key aren't disabled or deleted. If either are missing, restore from backup or the installation media. To verify the PDC Service, run
2 in a command prompt. The results will be similar to the following:
The PDC service uses pdc.sys located in the %WinDir%\system32\drivers. The PDC registry key is:
3 Description="@%SystemRoot%\system32\drivers\pdc.sys,-101" DisplayName="@%SystemRoot%\system32\drivers\pdc.sys,-100" ErrorControl=dword:00000003 Group="Boot Bus Extender" ImagePath=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,64,00, 72,00,69,00,76,00,65,00,72,00,73,00,5c,00,70,00,64,00,63,00,2e,00,73,00,79, 00,73,00,00,00 Start=dword:00000000 Type=dword:00000001 In addition to the listed dependencies for the service, Background Tasks Infrastructure Service requires the Power Dependency Coordinator Driver to be loaded. If the PDC doesn't load at boot, Background Tasks Infrastructure Service will fail and affect Start Menu. Events for both PDC and Background Tasks Infrastructure Service will be recorded in the event logs. PDC shouldn't be disabled or deleted. BrokerInfrastructure is an automatic service. This Service is required for all these operating Systems as running to have a stable Start Menu. Note You cannot stop this automatic service when machine is running (C:\windows\system32\svchost.exe -k DcomLaunch -p). Symptom: After upgrading from 1511 to 1607 versions of Windows, the Group Policy "Remove All Programs list from the Start Menu" may not workCauseThere was a change in the All Apps list between Windows 10, versions 1511 and 1607. These changes mean the original Group Policy and corresponding registry key no longer apply. ResolutionThis issue was resolved in the June 2017 updates. Update Windows 10, version 1607, to the latest cumulative or feature updates. Note When the Group Policy is enabled, the desired behavior also needs to be selected. By default, it is set to None. Symptom: Application tiles like Alarm, Calculator, and Edge are missing from Start menu and the Settings app fails to open on Windows 10, version 1709 when a local user profile is deletedCauseThis issue is known. The first-time sign-in experience isn't detected and does not trigger the install of some apps. ResolutionThis issue has been fixed for Windows 10, version 1709 in KB 4089848 March 22, 2018—KB4089848 (OS Build 16299.334) Symptom: When attempting to customize Start Menu layout, the customizations do not apply or results are not expectedCauseThere are two main reasons for this issue:
XML files can and should be tested locally on a Hyper-V or other virtual machine before deployment or application by Group Policy Symptom: Start menu no longer works after a PC is refreshed using F12 during startupDescriptionIf a user is having problems with a PC, it can be refreshed, reset, or restored. Refreshing the PC is a beneficial option because it maintains personal files and settings. When users have trouble starting the PC, "Change PC settings" in Settings isn't accessible. So, to access the System Refresh, users may use the F12 key at startup. Refreshing the PC finishes, but Start Menu is not accessible. CauseThis issue is known and was resolved in a cumulative update released August 30, 2018. ResolutionInstall corrective updates; a fix is included in the September 11, 2018-KB4457142 release. Symptom: The All Apps list is missing from Start menuCause"Remove All Programs list from the Start menu" Group Policy is enabled. ResolutionDisable the "Remove All Programs list from the Start menu" Group Policy. Symptom: Tiles are missing from the Start Menu when using Windows 10, version 1703 or older, Windows Server 2016, and Roaming User Profiles with a Start layoutDescriptionThere are two different Start Menu issues in Windows 10:
Specifically, behaviors include
Working layout on first sign-in of a new roaming user profile Failing layout on subsequent sign-ins CauseA timing issue exists where the Start Menu is ready before the data is pulled locally from the Roaming User Profile. The issue doesn't occur on first logons of a new roaming user, as the code path is different and slower. ResolutionThis issue has been resolved in Windows 10, versions 1703 and 1607, cumulative updates as of March 2017. Symptom: Start Menu layout customizations are lost after upgrading to Windows 10, version 1703DescriptionBefore the upgrade: Note In the screenshot, Corporate Applications and Utilities are group policy controlled, and the tiles under these items are user pinned. After the upgrade the user pinned tiles are missing: Additionally, users may see blank tiles if sign-in was attempted without network connectivity. ResolutionThis issue was fixed in the October 2017 update. Symptom: Tiles are missing after upgrade from Windows 10, version 1607 to version 1709 for users with Roaming User Profiles (RUP) enabled and managed Start Menu layout with partial lockdownResolutionThe April 2018 LCU must be applied to Windows 10, version 1709 before a user logs on. Symptom: Start Menu and/or Taskbar layout customizations are not applied if CopyProfile option is used in an answer file during SysprepResolutionCopyProfile is no longer supported when attempting to customize Start Menu or taskbar with a layoutmodification.xml. Symptom: Start Menu issues with Tile Data Layer corruptionCauseWindows 10, version 1507 through the release of version 1607 uses a database for the Tile image information. This is called the Tile Data Layer database. (The feature was deprecated in Windows 10 1703.) ResolutionThere are steps you can take to fix the icons, first is to confirm that is the issue that needs to be addressed.
Note Corruption recovery removes any manual pins from Start. Apps should still be visible, but you'll need to re-pin any secondary tiles and/or pin app tiles to the main Start view. Aps that you have installed that are completely missing from "all apps" is unexpected, however. That implies the re-registration didn't work. Open a command prompt, and run the following command:
Although a reboot isn't required, it may help clear up any residual issues after the command is run. Symptoms: Start Menu and Apps cannot start after upgrade to Windows 10 version 1809 when Symantec Endpoint Protection is installedDescriptionStart menu, Search, and Apps do not start after you upgrade a computer running Windows 7 that has Symantec Endpoint Protection installed to Windows 10 version 1809. CauseThis problem occurs because of a failure to load sysfer.dll. During upgrade, the setup process doesn't set the privilege group "All Application Packages" on sysfer.dll and other Symantec modules. ResolutionThis issue was fixed by the Windows Cumulative Update that were released on December 5, 2018—KB4469342 (OS Build 17763.168). If you've already encountered this issue, use one of the following two options to fix the issue: Option 1: Remove sysfer.dll from system32 folder and copy it back. Windows will set privilege automatically. Option 2:
Third-party information disclaimer The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. |