The Westlake Hotel reviews
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Rating 5 - Excellent. 335 out of 382 reviews Rating 4 - Good. 37 out of 382 reviews Rating 3 - Okay. 4 out of 382 reviews Rating 2 - Poor. 2 out of 382 reviews Rating 1 - Terrible. 4 out of 382 reviews 4.9/5Property conditions & facilities Traveled with family Sep 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff and property were great. The only thing was the breakfast was closed due to remodeling. Stayed 3 nights in Sep 2022 Response from Richard -owner on Sep 17, 2022 James. I’m sorry. Your right we closed for 2 days. We did offer McDonalds biscuits, burritos, coffee, orange & apply juice. We were up & operational this morning. Again I’m sorry. Great news is the dining looks brand new. Traveled with family Sep 12, 2022 Liked: Staff & service, amenities, property conditions & facilities Clean and beds were
comfortable Stayed 1 night in Sep 2022 Response from Richard-owner on Sep 12, 2022 Thank you Sheila. We hope you’ll stay with us again soon Traveled with family Sep 12, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Very clean,
comfortable beds and updated showers. Breakfast was a little sparse but good. Stayed 2 nights in Sep 2022 Response from Richard-owner on Sep 12, 2022 Hey Michelle. Thanks for great review. I appreciate you choosing The Mulberry. I’m sorry you weren’t thrilled with the breakfast. Eggs, sausage, waffles, muffins, orange & apple juice. Give me suggestions on things
I should add. Next time it’ll be better. Again thank you. Traveled with family Sep 8, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were extremely clean, the beds were great to sleep in, however, the pillows were a little too soft, and rather small. I didn't give it a five-star rating because the phone did not work, I had to unplug the line from the
phone and plug it back every time I wanted to use it and when I brought this to the attention of the front desk, they did not offer to come and fix it. The walls are rather thin and you hear the conversations of the people next door, plus you hear the television through the wall until the early hours of the morning. The fan in the bathroom comes on when you turn the light on and it's rather loud. The toilet is for a child and not an adult, and is rather small. The toilet paper holder ejects the
toilet paper when you try to pull the paper off the roll. I didn't put all of these negative items in the review. Stayed 2 nights in Sep 2022 Response from Richard-owner on Sep 8, 2022 WOW! I’m @ The Mulberry everyday & didn’t know we had these kinds of issues. We have soft pillows & firm pillows. I apologize we didn’t make you aware of that @ check in. The
phones are being replaced. Some seem to have problems. When repair man comes they work perfectly. It’s hard to fix a problem that we can’t get to happen consistently. I hate that you found the fan to be loud. With over 400 reviews you might be the first to mention it. As far as walls being thin…. Not the case. We have sound insulation in the walls that separate the rooms. It was an expense we took on after our designer/engineer assured us it wasn’t necessary & “no one does it”. I’m glad we
did. Especially now. It’s possible you were next door to someone (like me) that was hard of hearing. The toilet paper holder ejects toilet paper? This is something I’ve yet to experience. I appreciate your giving us a 4 Rating. Traveled with family Sep 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved my
stay because the room was very clean and the staff was very friendly. I always felt safe because the place was well lit outside at night. Plus the hot breakfast was very good because of all of choices. I even slept 11 hours straight because of how quiet it was. I will definitely go back and highly recommend everyone to stay here. Awesome place. 🙂👍 Stayed 2 nights in Sep 2022 Response from
Richard - owner on Sep 7, 2022 Lol. We thrilled that you were able to catch up on much deserved rest. I appreciate the kind words about cleanliness of room. Our room specialist will be thrilled! Hats off to our Builder/partner for spending lots of money on insulation for noise & energy purposes. Please come back soon Louis Sep 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent staff. Stayed 1 night in Sep 2022 Response from Richard-owner on Sep 4, 2022 Thank you Vonzo. I hope you’ll come back soon. Traveled with partner Aug 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is super nice and the room is super clean! Had a great stay! Stayed 2 nights in Aug 2022 Response from Richard-owner on Aug 29, 2022 Thank you!! Hope we see you again soon. Traveled with family Aug 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions &
facilities The rooms were very nice, clean and quiet. The breakfast was pretty stale and cheap. Stayed 1 night in Aug 2022 Response from Richard/owner on Aug 18, 2022 Hey Carri. Our room specialist are the BEST! I apologize for breakfast being “stale” however I assure you it’s not cheap. In this world today eggs,
sausage, waffles, toast, bagels, fruit or yogurt isn’t cheap. Our suppliers have been spoken to. We hope you’ll give us a chance to redeem ourselves. Traveled with partner Aug 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was not just clean, it was spotless. Great bargin! I will definitely stay here again if in the area. Stayed 1
night in Aug 2022 Response from Richard/ owner on Aug 10, 2022 Our Room specialist are the best! As you can see based on the other reviews we try really hard. Look forward to having you back soon. Traveled with partner Aug 9, 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff
& service We had an incident that the front desk assigned our room to someone else and when we were coming in for the night the people were in the process of opening our door to our room. We went up to the front desk along with the people and told them about the mistake but we upset that the hotel staff would make a mistake like that and we were lucky that we were coming in the same time as the new people or they would of been in
our room!!! Stayed 1 night in Aug 2022 Response from Richard/owner on Aug 13, 2022 Donald. No excuse. We dropped the ball. I’m looking into how it happened. We’re going to do our best to see that it never happens again. Very sorry sir. I appreciate the 4⭐️⭐️⭐️⭐️ rating. Traveled with group Aug 2, 2022 Liked:
Cleanliness, staff & service, amenities, property conditions & facilities The staff and the cleanliness was excellent Stayed 1 night in Jul 2022 Response from Richard/owner on Aug 2, 2022 Hey Abraham. Thank you for choosing The Mulberry Hotel. We appreciate the 5⭐️⭐️⭐️⭐️⭐️ review. We hope you’ll come back
soon. Traveled with family Aug 2, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We used to stay at the laquinta but we will now be staying when we travel to westlake. Stayed 2 nights in Jul 2022 Response from Richard-owner on Aug 2, 2022 We’re
glad to have you sir. Their loss is my gain. Appreciate you sir. Traveled with family Aug 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pleasantly surprised. Very clean despite the neighborhood Stayed 1 night in Jul 2022 Response from Richard Baggett-owner on
Aug 1, 2022 Despite the Neighborhood? Our hotel is located on the same street as the Westlake City Hall & the public library. 2 months ago we were waiting for apartments further down the road to be bulldozed. They were destroyed in one of the 2 hurricanes. That property is now for sale. Asking price is $1,000,000 (ONE MILLION DOLLARS) Next door to hotel is completely remodeled restaurant, next to that is a bank, across the street is Popeyes fried chicken. I
appreciate the 5⭐️⭐️⭐️⭐️⭐️ Rating & comments about the cleanliness of the hotel however your way off on “the neighborhood” Traveled with partner Jul 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 1 night in Jul 2022 Response from Richard/owner on Jul 29, 2022 Thank you
Jose. Our room specialist we’re thrilled when I showed them the comment you made. Thank you sir. Look forward to seeing you again soon. We ❤️ 5⭐️⭐️⭐️⭐️⭐️ Ratings Jul 28, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was very clean and quiet. Staff was very friendly and professional. I highly recommend.
Will definitely stay again. Stayed 2 nights in Jul 2022 Response from Richard/owner on Jul 28, 2022 Thank you so very very much! We love 5⭐️⭐️⭐️⭐️⭐️ reviews. Jul 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 1 night in Jul 2022 Response from Richard-owner on Jul 15, 2022 Thank you Ngon. I appreciate you choosing The Mulberry Hotel! 5⭐️⭐️⭐️⭐️⭐️ BIGGER isn’t better Traveled with partner Jul 5, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our
stay here. When we were in our room it felt like we weren't staying in a hotel. There was never any noises in the hall, or next door. We will definitely stay here again. If there's one issue it would be the low water pressure in the shower. Stayed 2 nights in Jul 2022 Response from Richard/owner on Jul 5, 2022 Good morning Gary. We are in the process of changing all
of the shower heads. I apologize for this. Next time you come it’ll be perfect. Thank you for 5⭐️⭐️⭐️⭐️⭐️ Traveled with partner, Traveled with family Jul 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful stay! The staff was very kind and so helpful! Stayed 2 nights in Jul 2022 Response from Richard- owner on Jul 4, 2022 Kahlia. Thank you for choosing The Mulberry Hotel. We hope you’ll return soon. Traveled with family Jul 3, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Chose due to reviews and don’t regret it. Beds are comfortable and the rooms
are spacious. Very nice hotel and well kept. Stayed 1 night in Jul 2022 Response from Richard-owner on Jul 3, 2022 Thank you Michael. Hope we get to see you again soon. Traveled with partner Jun 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best things about this hotel, is the number of plug in available... on lamps, extra ones here & there. So easy to find an outlet! Lots of parking. Just a really nice hotel. Would stay again! Stayed 1 night in Jun 2022 Response from Richard- owner on Jun 29, 2022 Hey Lona. We appreciate you choosing The Mulberry Hotel. Being a
small hotel we believe it’s the small things that make a BIG difference! Thank you for grading our hotel 5⭐️⭐️⭐️⭐️⭐️ Business traveler, Traveled with family Jun 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was clean and modern. Staff was friendly and helpful. Stayed 1 night in Jun 2022 Response from Richard-owner on Jun 27, 2022 Good morning Bria. Thank you for taking time to post a 5⭐️⭐️⭐️⭐️⭐️ of The Mulberry Hotel. We hope you enjoyed our oversized rooms, quiet atmosphere & especially breakfast. We hope you’ll come back soon. Traveled with family Jun 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is very clean,staff are very friendly and don’t mind talking to you and priced very reasonable compared to others in the Lake Charles area.Also very quite.excellent place to stay. Stayed 1 night in Jun 2022 Response from Richard-owner on Jun 27, 2022 Hey Leonard. Thank you for the great 5⭐️⭐️⭐️⭐️⭐️ Rating. We appreciate
you choosing The Mulberry Traveled with partner Jun 27,
2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place, very friendly and accommodating. Stayed 1 night in Jun 2022 Response from Richard/owner on Jun 27, 2022 Thank you
Kristopher. I appreciate you taking time to rate our hotel. We hope you’ll come back soon. Jun 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Clean. Friendly staff. Very nice. Stayed 2 nights in Jun 2022 Response from Richard-owner on Jun 22, 2022 Good
evening Peter. We appreciate your scoring Rhe Mulberry 5⭐️⭐️⭐️⭐️⭐️ We hope you’ll come back soon. Jun 20, 2022 Stayed 1 night in Jun 2022 Traveled
with partner, Traveled with family Jun 19, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful, quiet, safe, friendly staff. Good breakfast. New and updated. Kids hoped for pool, but they did give us info on nice pool down the block. We had family visit. And they
allowed us to use dining room to eat dinner at. Very cozy place. Stayed 4 nights in Jun 2022 Response from Richard on Jun 20, 2022 Good evening Cynthia. Thank you for the kind comments about The Mulberry Hotel. I wish we had a pool. Maybe we can get one down the road? Hope we get to see you & family again soon. Jun 19, 2022 Liked:
Cleanliness, staff & service, amenities, property conditions & facilities Stayed 3 nights in Jun 2022 Response from Richard - owner on Jun 19, 2022 Hey Jennifer. Thank you for choosing The Mulberry Hotel. We’re fortunate to have a very friendly & talented staff. Hope you’ll stay with us again soon. Jun 19, 2022 Stayed 1 night in Jun 2022 Response from Richard-owner on Jun 20, 2022 Thank you so so so much. Jun 14, 2022 Liked: Cleanliness, staff & service Staff very helpful and friendly. Nice place Stayed 2 nights in Jun 2022 Response from Richard on Jun 14,
2022 Thank you Marie. Hope you’ll come back soon. Traveled with family Jun 14, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 1 night in Jun 2022 Response from Richard on Jun 14, 2022 Thank you Jeremy. Our room specialist are THE BEST!
Traveled with family Jun 10, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Stayed 1 night in Jun 2022 Response from Richard on Jun 10, 2022 Thank you Phil Jun 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions
& facilities Stayed 2 nights in Jun 2022 May 31, 2022 Stayed 1 night in May 2022 Response from Richard/owner on Jun 1, 2022 Hello Robert. Thank you for staying @ The Mulberry Hotel. We appreciate you choosing us. May 30, 2022 Stayed 1 night in May 2022 Response from Richard/Owner on May 31, 2022 Thank you Patrick May 29, 2022 Stayed 1 night in May 2022 Response from Richard - owner on May 31, 2022 Thank you Dwayne! Appreciate you staying @ The Mulberry Hotel May 26, 2022 Stayed 1 night in May 2022 Response from Richard-owner on May 27, 2022 Thank you Jesse. We hope you’ll come back soon. Traveled with family May 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Stayed 1 night in May 2022 Response from Richard - owner on May 27, 2022 Good morning Pam. Thank you for rating our hotel. We appreciate you. Please come back soon. May 24, 2022 Stayed 1 night in May 2022 Response from Richard on May 25, 2022 Thank you Alyson! Traveled with family May 23, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was great. We will definitely stay
here again. Best night’s sleep since leaving home last week. Stayed 1 night in May 2022 Response from Richard on Jun 10, 2022 Thank you Ms Charlene. We appreciate you choosing The Mulberry Traveled with family May 23, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel and extremely clean! Lovely staff, and owner. We stopped one night on our way back to Austin, now we know the place to stay for all future trips. Stayed 1 night in May 2022 Response from Richard on Jun 10, 2022 Hey Valeria. Thank you for really great comment on The Mulberry Hotel. We continue to probe “BIGGER
isn’t BETTER. small & clean is BETTER Traveled with family May 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful and very clean property. Staff was super friendly and helpful. The bed was so comfortable! Cannot assess breakfast because we were sleeping so good we missed breakfast! Will definitely stay here again. Stayed
1 night in May 2022 Response from Richard on Jun 10, 2022 We hate that you missed breakfast! We’re thrilled you slept so good. Look forward to seeing you soon May 19, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Stayed 1 night in May 2022 Response from Savanna- Manager on May 24, 2022 Thank you so much for staying with us and the 10 out of 10! We appreciate it and hope to see you back with us again! May 18, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Stayed 2 nights in May 2022 Response from Savanna- Manager on May 24, 2022 Thank Mrs. Hilda we appreciate the 10 out of 10 and you staying with us! We hope to help with any of your future lodging needs! May 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 1 night in May 2022 Response from Richard on Jun 10, 2022 Thank you Benjamin May 2, 2022 Stayed 1 night in Apr 2022 Response from Richard on May 3, 2022 Thank you Jesse. We appreciate you taking time to rate The Mulberry Hotel 🏨 Business traveler Apr 30, 2022 Stayed 1 night in Apr 2022 Response from
Richard on May 1, 2022 Thank you for the PERFECT score. Apr 25, 2022 Amazing the staff And the hotel was lovely. Our room was spacious and very clean it was quiet and all the services you needed were at Your fingertips! Thank you, Muffet and the girls🤗 Stayed 3 nights in Apr 2022 Response from Richard on Apr 25, 2022 Thank you for the great review. We sure try hard to please everyone. Our rooms are bigger than most! Thanks for noticing. Very proud of our staff. Look forward to your next visit. Traveled with family Apr 25, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This small hotel was really amazing and deserves its rating as the top place to stay in the Lake Charles area. The staff is friendly, helpful and efficient. I would like to commend Terrie, the receptionist who helped us check in and get oriented when we arrived. Stayed 1 night in Apr 2022 Response from Richard-owner on Apr 25, 2022 Hello J. Thank you for great review & even PERFECT score. We appreciate you. Thank you for choosing The Mulberry Hotel. We continue to prove BIGGER isn’t always better Apr 4, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent staff and atmosphere. Stayed 2 nights in Apr 2022 Response from Richard on Apr 4, 2022 Hello Antoinette. Thank you for choosing The Mulberry Hotel. We appreciate you staying with us. Certainly appreciate the 10⭐️ Rating. Please tell your friends about us! Apr 4, 2022 Liked: Cleanliness, staff &
service, property conditions & facilities, room comfort Stayed 1 night in Apr 2022 Response from Richard on Apr 4, 2022 Hello Jo Ann thank you so much for the perfect score we can’t wait to welcome you back to the Mulberry. Hopefully see you soon |
