Phone stops playing music when locked

• James Goldston
• Groupie
• 0 replies

Hello! I understand that similar questions have been asked before and that many users have experienced this problem. I believe I have tried all possible solutions but none have worked. When I play my music and then press my power button to turn the screen off and lock my phone, my music will stop playing after 20 seconds or so. I have tried everything from enabling background data usage to reinstalling the app. Is there any other fix or do I have to have my screen on at all times while music is playing? I own a Blackview BV5500. I understand that these aren't common handsets so could the issue fall down to the fact I have this device? Many thanks in advance! James.

• Lockscreen
• lock

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• Rudi
• The Godfather
• 14415 replies
• 1 year ago

  27 January 2020

Hi there@James Goldston

Thanks for reaching out to us. If you tried the troubleshooting you mentioned above, chances are that this is due to something on the device itself. During the troubleshooting you tried, have you managed to restart the device? What version of our app do you have?

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• ruth melissa Jimenez Goenaga
• Groupie
• 4 replies
• 1 year ago

  24 February 2020

Hi,

I got the same trouble, mine is a Huawei mate 8, with android 7.0

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• Rudi
• The Godfather
• 14415 replies
• 1 year ago

  26 February 2020

Hi@ruth melissa Jimenez Goenaga

Thanks for keeping us posted. Have you checked your phone settings for energy-saving features?

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• ruth melissa Jimenez Goenaga
• Groupie
• 4 replies
• 1 year ago

  28 February 2020

Hi@ruth melissa Jimenez Goenaga

Thanks for keeping us posted. Have you checked your phone settings for energy-saving features?

Hi! Yes, I've tried with battery, uninstalling the app, wipping out cache. But nothing has worked.

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• Patrick Junior
• New member
• 1 reply
• 1 year ago

  29 February 2020

Tenho o mesmo problema com meu Galaxy s9 plus Android 10. Já limpei o cachê, já reistalei e continua

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• Pia.Deezer
• Deezer Staff
• 824 replies
• 1 year ago

  29 February 2020

Hello@Patrick Juniorsorry, this is the English speaking Deezer Community. In case you prefer to talk about technical issues in Portuguese you could visit our Portuguese Deezer Community

@Patrick Junior@ruth melissa Jimenez Goenaga@James Goldstoncould you please double-check your lock screen settings and all Deezer settings in your general phone settings? Thank you

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• deezernetroebuck
• Chart topper
• 6 replies
• 1 year ago

  17 March 2020
• Answer

Maybe too late now considering the age of the thread.

I had something similar a few years ago on Spotify, it had something to do with power save mode.

Somewhere buried deep inside android was the ability to disable power saving for certain apps.

Im going back a few years, so whether or not this feature is still valid I couldnt say, but disabling power save on the app permissions cured the fault.

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• Pia.Deezer
• Deezer Staff
• 824 replies
• 1 year ago

  18 March 2020

@deezernetroebuckthat is exactly it. Thanks for your contribution to help other users to fix this

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