If you pull out your Dell laptop at your local coffee shop and press the power button, you expect the screen to light up and to see a login screen. But what if nothing happens because of a dead battery? Thankfully, you may have a cord with you. But when you plug in the cord, the battery either isn't being detected or is simply plugged in but not charging. Is there an alternative to a new battery?
but the battery isn't that old or is brand new
What if you have a battery that isn't that old, worked perfectly fine yesterday, or is brand new? This might confuse you a bit. It did for us! We broke down and bought a new battery only to find out that the new battery didn't work, either. But the batteries worked in other laptops. To further complicate matters, the laptop's battery light was blinking, which we learned is an error code [number of flashes equaled a code number] but there was no information anywhere as to what the error code meant. Dell's technical support team also had no idea what the code meant.
It's Just a 'Temporary Battery Failure'
Dell's technical support personnel may tell you that the problem is a 'temporary battery failure' with no further explanation and that you will need to purchase a new battery for your system. You trust that Dell support representatives know what they are talking about, so you break down and purchase a new battery. But you may purchase a new battery and find that it exhibits the same exact symptoms as the "failed" battery. How can a brand new battery not work? The temporary failure simply means that the laptop temporarily can't communicate with the battery.
Laptop: I Can't Find You!
The problem with many Dell batteries relates to the laptop's failure to detect a microchip located inside the battery assembly. This microchip is responsible for saying, "Hey! I'm a genuine Dell battery. It's safe to charge me now." If the laptop does not detect this microchip, the battery may charge slowly, may not charge at all, or may not turn the computer on even if it's fully charged.
Why Won't The Laptop Recognize the Battery?
If the sensor isn't working properly, you may find that a fully charged and functioning battery won't power on the laptop or will flash error lights. If this is the case, you don't necessarily have to run out to buy a new battery if the sensor is just not correctly detecting the battery.
Why does the sensor stop reading the battery?
The problem can happen for many reasons, which can include the battery at one time not being properly seated in the computer, a power surge, or even being removed from the computer while charging. While the exact cause is sometimes a mystery, it can be fixed.
not the original battery
If the laptop won't recognize the battery, it's also possible that you do not have an original battery. It may be a counterfeit or an aftermarket replacement battery. Many aftermarket batteries, which are typically of much poorer quality, aren't built too the exacting standards as required by the computer manufacturers.
Why Do Batteries Have This Sensor?
According to Dell representatives, original Dell batteries have these microchips to help consumers detect counterfeit batteries. This could be a good thing for consumers. If you buy what you think is a genuine Dell battery from a third party, you should be able to know pretty quickly if you have a counterfeit. That is, unless the counterfeiters have taken a microchip from a dead genuine battery and have inserted it into the counterfeit.
It's Possible To Reset The Sensor
To correct this issue, you might just need to reset the system's ability to detect the battery. Unfortunately, however, many of Dell's technical support staff are either unaware of this procedure or are being pressured to sell new batteries. Of course, it is somewhat difficult for a technician thousands of miles away to know the difference between a battery that has truly failed and a battery that simply isn't being detected properly.
How To Reset The Dell Battery Sensor
You can follow the following steps, which take only minutes and require no tools, to attempt a reset of your Dell battery:
- Completely power down the laptop and remove the cord from the computer.
- Flip the laptop over.
- Push on the battery release button or buttons to release the battery form the computer and remove the battery.
- Power on the computer without the battery, allowing it to boot completely.
- Completely power the computer down and remove the cord once again.
- Reinstall the battery, plug in the power adapter and re-boot the computer.
My Battery Still Doesn't Work
If the battery sensor simply needed to be reset, the computer should now be correctly detecting the laptop battery. Unfortunately, if you are still having trouble with your battery, you may need further laptop and battery diagnostics or even a new battery.
Genuine vs. Aftermarket Batteries
If you do need a new battery, we always recommend getting an original battery from the manufacturer of your device as there is no way to guarantee a battery is genuine from a third party seller. Counterfeit batteries can catch fire or explode. Aftermarket batteries might be a very inexpensive option, but you get what you pay for. You may find that an inexpensive aftermarket battery won't hold a charge after just a few weeks. There's also the question of quality control and fires.
Getting a Good Deal on a Genuine Dell Battery
If you're looking specifically for a Dell battery, you may be turned off by the high price on the Dell website. Don't worry! If you use the website's chat feature, you can almost certainly get a steep discount on a battery without even asking! This works for most of their replacement parts, as well.
Why does Dell discount so heavily?
They know you're shopping around and want to make the sale! You can even make the purchase from within the chat session. We requested a price quote on a battery marked at nearly $290 on the website. Our quoted price, including shipping, came to just under $85. That's still more than an aftermarket battery from $29-$59, but you can expect the battery to perform flawlessly in your machine or get a free replacement under the new battery warranty!
shopping by dell part number
It makes things a lot quicker and easier if you have the Dell Part Number, often abbreviated DPN or DP/N, from the back of the battery. Otherwise, you might end up getting the wrong battery. The replacement battery may have a new Dell Part Number, but you can be sure of getting the exact replacement you need.
You will receive the error message when the plugged in not charging Dell error happens. This error can make your Dell computer unusable. So, this is rather annoying. Why is my laptop not charging? This question is asked by many people.
It is likely that you are also one of them. Several factors can lead to the plugged in not charging Dell error. For instance, the loose AC adapter and battery, faulty AC adapter, faulty battery driver, incorrect BIOS settings, etc. No matter what causes the issue, you can fix it by using the methods below.
Fix 1: Reconnect the AC Adapter and Battery
When you encounter the computer plugged in not charging issue, the first thing you need to do is to reconnect the AC adapter and battery to check if this operation works. To conduct the operation, you should follow these steps.
Step 1: Turn off your computer and unplug the power cable.
Step 2: Unplug the AC adapter and the battery from your computer.
Step 3: Press and hold the Power button on the device for 20 seconds to release the left power in the device.
Step 4: Now, reconnect the battery and the AC adapter to your laptop.
Step 5: Plug the power cable to the computer and turn on it to check if the error is fixed.
You may also like this: How to Fix Windows 10 Plugged in Not Charging? Try Simple Ways
Fix 2: Try Another AC Adapter
Why is my laptop not charging? You may have such a question. It has been proven to be true that the faulty AC adapter is responsible for the Dell plugged in not charging issue. To check if the adapter is the fault, you can try another AC adapter on your Dell computer.
If it works fine, it indicates that the AC adapter is the element to blame. Then, replace the old AC adapter with a new one.
Fix 3: Reinstall Your Battery Driver
The plugged in not charging Dell issue will occur due to the wrong battery driver. Given to that fact, you can try reinstalling your battery driver to fix the issue.
Step 1: Right click the Windows icon on the desktop and click on the Device Manager feature from the pop-up menu.
Step 2: In the Device Manager window, find and expand Batteries.
Step 3: In the expanded battery list, find and right click the Microsoft ACPI-Computer Control Method Battery device and click on Uninstall.
Step 4: Click on Action and then choose Scan for hardware changes from here.
Step 5: After expanding the Batteries, right click the Microsoft ACPI-Computer Control Method Battery again. Choose Update Driver Software and select the Search automatically for updated driver software option in the next window. After that, Windows will find suitable battery drivers for you.
Of course, you can also use third-party software like Driver Easy Pro to detect problematical drivers, and then search, download, and install the latest driver version with just one click. Here is the guide:
Step 1: Install Driver Easy and launch it. Click the Scan Now button.
Step 2: After the scanning process is completed, click the Update All button to download and install the latest drivers for all devices with outdated drivers.
BIOS [Basic input/output system] is the program that manages the connection between the OS and the computer hardware devices. So, faulty BIOS settings can trigger the Dell laptop plugged in not charging issue sometimes.
In this case, you can update the BIOS to solve the issue. To update BIOS, you should download the latest BIOS version from the official website of Dell and install it on your computer. Then, follow this full guide to update your current BIOS version.
The solutions to fix laptop plugged in not charging Dell issue have been provided for you. Now, you should make your own choice – select a method to fix the Dell laptop plugged in not charging error.
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Having writing articles about computer tech for a long time, I am rather experienced especially on the aspect of computer optimization, PC enhancement, as well as tech terms explanation. The habit of looking through tech forums makes me a great computer issues collector. And then, many articles related to these issues are released, which benefit plenty of users. Professional, effective, and innovative are always the pursuit of an editing worker.