User account for Microsoft Remote Desktop

I have installed the Microsoft Remote Desktop app on my Mac. However, I am unable to use it to remotely control my Surface Pro 5 running the Windows 10 v2004 updates. After I type the username and password for my Microsoft account and click Continue button, it displays “The User Account Did Not Work” error. The account details are correct and all devices are connected on the same network. How can I resolve the problem?

The network is set to private mode and there is not Firewall software. I use the Remote Desktop app on my Win 8.1 computer and still get the warning. If you also face the same issue, try any of the methods to fix it.

It may be caused by the cache of the user credentials on the target machine. That happens if you have directly used the face/fingerprint biometric or PIN credentials to log into Windows 10 at the previous time. So the Remote Desktop app try to compare remote authentication with the last physical authentication, and then refuse your connection if it doesn’t match.
* On your target tablet or computer, log into the system by entering your username and password, without using other authentication. Then log out and make a rebooting to apply the changes. Finally get the RDP to make the connection and it should be working normally.

If you login using a Microsoft account like email address and password, the remote desktop server recognizes that it is not a account stored locally on the machine. To get rid of that, you have to create a local user in Windows 10 and log it in via remote desktop. * Click or tap on the Start button at the left-bottom corner of your desktop, and select the Gear icon to open the Settings app. * Select the Accounts > Family & other users tab. * On its right side pane, click Add someone else to this PC option > I don’t have this person’s sign-in information > Add a user without a Microsoft account. * Input the information to finish the process.

* Return to the Family & other users page, choose your created account from list, click Change account type, select Administrator and click OK.

Windows 10: Allow Access to Use Remote Desktop

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[Return to Windows 10: LSU Overview]

AllowAccess to Use Remote Desktop Connection

Before Remote Desktop can be used, permission has to be granted to the specific accounts that you would like to Allow to connect to your computer remotely. This is typically done on your Office Computer.

1. Click the Start menu from your desktop, and then click Control Panel.

2. Click System and Securityonce the Control Panel opens.

3. Click Allow remote access,located under the System tab.

4. ClickSelect Users, locatedin the Remote Desktop section of the Remote tab.

5. ClickAdd from the System Properties box.

6. Type your myLSU IDand information foranyone else you would like to add. [This will allowRemote Desktop access to thecomputer which it is set.]

7. Click OK when finished.

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Referenced from: Windows.microsoft.com

Article ID: 18609
Last Updated: 7/22/2021 2:14:40 PM

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By default, only the administrative users are allowed to remotely connect to your Windows 10 PC through remote desktop connection [RDP]. In this tutorial we’ll show you different ways to add non-Administrative user to Remote Desktop Users group in Windows 10 and grant remote desktop access.

Method 1: Add User to Remote Desktop Users Group via Settings App

1. Open the Settings app and go to System -> Remote Desktop. Click on the Select users that can remotely access this PC link on the right side.

2. When the Remote Desktop Users dialog opens, click on Add.

3. Click on Advanced.

4. Click on Find Now and then select any user account you want to add to the “Remote Desktop Users” group, and click OK.

5. Click OK and you’re done.

Method 2: Add User to Remote Desktop Users Group via lusrmgr.msc

1. Press the Windows key + R to open the Run box, then type lusrmgr.msc and hit Enter.

2. Expand Local Users and Groups -> Groups in the left pane, then double-click the “Remote Desktop Users” group in the right pane.

3. In the Remote Desktop Users Properties window, click on Add.

4. Click on Advanced.

5. Click on the Find Now button, then select a user account you want to add as a member of the Remote Desktop Users group and click OK.

6. Click OK and you’ve successfully added a non-Administrative user to Remote Desktop Users group.

Method 3: Add User to Remote Desktop Users Group via Command Prompt

1. Open up the Command Prompt as administrator.
2. Type the following command and hit Enter. Replace the “UserName” with the actual user account you want to add to Remote Desktop Users group.

   net localgroup "Remote Desktop Users" "UserName" /add

   If you need to remove a user from the Remote Desktop Users group, run this command:

   net localgroup "Remote Desktop Users" "UserName" /delete

Method 4: Add User to Remote Desktop Users Group via PowerShell

1. Open up the elevated PowerShell.
2. To grant Remote Desktop access to a user, you can add it to the Remote Desktop Users group by executing this command:

   Add-LocalGroupMember -Group "Remote Desktop Users" -Member "UserName"

   When you want to remove a user from Remote Desktop Users, run the following command:

   Remove-LocalGroupMember -Group "Remote Desktop Users" -Member "UserName"

That’s it!