Laptop not plugged in but charging

  • My charger is plugged in, the light is on and it says 0% available [plugged in, charging] but it's not charging. How can I fix it?

    It sounds as if all the juice from the battery is drained due to continuous use. You will likely need to buy a new battery for the laptop. Before you buy one, bring it into the place of purchase to see if they can troubleshoot it for you.

  • What should I do if my PC is fine, the charger is also fine, but it does not charge?

    The problem is with the motherboard and to be more precise with the charging IC. You can get it repaired.

  • My Sony Vaio laptop is not charging. What should I do?

    Make sure everything is connected well, try rebooting the computer, try removing and reinserting the battery if possible. If it still doesn't charge, you may need to replace your battery.

  • What should I do about the fact that my laptop won't turn on?

    Let it stay plugged up for a few minutes, then hold the power button for a few seconds, then release. If it still does not come on, you may need to take it for repair.

  • What do I do if my laptop battery is fully dead and I can't start my laptop?

    Visit the nearest customer support center and tell them to change your battery.

  • When trying to charge my laptop, the laptop doesn't charge, and it smells as if it is burning. Is there anything I can do?

    Stop trying. If it does smell like burning, repeating the process can only damage the laptop. Check to see if the source of the smell is the cable or adapter. If it is, a replacement can easily be found. If the smell is coming from the laptop, that can mean the battery is fried or something within the laptop is broken.

  • Do I need to get a new charger if I have to hold the end of my charger in a certain way in order for it to charge my laptop?

    Yes. But if you are broke/cheap you could tape it so it stays on a certain part of your desk so you don't have to hold it. I would recommend you get a new charger, though.

  • Where do I get a new charger for my laptop?

    First check the model number of your laptop. Then, start with Amazon, eBay or similar electronics suppliers online, searching for your make and model of laptop with the word "charger", such as something like "Dell latitude 2830 charger". That should bring up some chargers for your laptop. Make sure that the charger you choose has your model in the name or description.

  • How do I fix a laptop that won't charge and has no display screen?

    Check for damage to the charger. If the charger is damaged, send it for a replacement charger, or buy an appropriate one from a computer store. If the laptop's the problem, take of send it in for warranty or repair.

  • I think my problem is with the charger or with the battery. Is there a way to discover which it is without seeing an expert?

    Take out the battery from the back side, blow out dust/clean it with a dry soft fabric, put the battery back. Check your charger cable, make it straight/untangle it completely. See if some part of its wire is broken and, if so, try to fix it with electric tape.

I've been using this laptop with its original battery for many years now...thought I'd check the battery using System Diagnotics>Battery Test at boot up.  Test result says "Battery Good".  For kicks, tried again because I knew battery life was far less than when new.  2nd test result says "Replace Battery".  3rd test result confirms 2nd test.  Immediately ordered new battery.  In the meantime, when operating laptop on battery power, battery icon showns "Plugged in, Charging" when not plugged in.  Ususally happens between 30-40% battery power remaining.  When it happens, screen brightens and other "plugged in" characteristics take over, so laptop truly believes it is plugged in.  Battery is eaten up quickly at this point, gives no notice when its about to shut off, shuts off without saving anything that's open, and repeatedly tries to restart 8-10 times until battery is completely dead [quick on/off cycles].  I can plug it in and everything resumes as normal.  Will recharge to 100%, but will do the same thing all over again when battery level drops to 30-40% again.  

Others have posted in the HP Support Forum this similar problem: 

//h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/plugged-not-charging-but-it-s-n...

and in a Windows Support Forum:

//social.technet.microsoft.com/Forums/windows/en-US/8a74c53b-406f-4ce6-a1ae-da1dd11b8d1a/windo...

I've followed the Microsoft ACPI-Compliant Control Method Battery driver uninstall/reinstall directions, nothing changed.  I've disconnected the battery, waited, pressed power button to discharge any remaining power, reinstalled the battery, and restarted...still no changes.  I followed the detailed installation/charging instructions that came with the new battery...no changes.  The new battery life has been diminished greatly, too, since its first install.  

I am convinced that this problem stems from running the Battery Test in System Diagnostics because the problem didn't appear until minutes after running this program.  Called HP Tech, but since out of warranty, they wouldn't help unless I purchased "HP Care SmartFriend" service.  Told me techs would fix immediately as it is probably a driver issue. So, I purchased.  Techs checked my computer for malware and claims to have fixed "several virus infections", although I saw the reports that were generated by the software downloaded by him...all were clean.  They now tell me it must be a hardware problem because they can't remotely fix this problem.  So, I wasted money and time.

Any suggestions?

What do you do if that charger port appears to go bust?

Sarah Tew/CNET

Support for Windows 7 has officially ended, which means it's time to upgrade to Windows 10 to keep that old PC running smoothly and securely.  You can check for issues before installing a Windows 10 update, but even then you still might experience a hiccup. After installing a previous Windows update, for example, my laptop's battery stopped charging. My laptop showed it was plugged in, but then at the same time it would tell me it was also not charging. Argh!

Thankfully, I found that this problem was not uncommon and would occasionally arise after a Windows update. And more thankfully, there was an easy fix. I haven't been able to replicate it since it occurred two years ago, but the Device Manager in Windows 10 hasn't changed since then, so my fix is worth trying if you encounter this problem. Here's how I got my laptop's battery back to charging when it was plugged in.

Read more: 11 easy Windows 10 tricks you didn't know about 

Screenshot by Matt Elliott/CNET

Plugged in, not charging

If your laptop refuses to charge the battery even though it acknowledges that it's plugged in, here's what you need to do:

  • Open the Device Manager by searching for it or right-clicking the Start button and selecting Device Manager.
  • Click Batteries on the list to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
Screenshot by Matt Elliott/CNET
  • Right-click on each item and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, but don't worry because they will automatically be reinstalled when you restart your laptop.
  • Shut down your laptop.
  • Unplug the power cable from your laptop.
  • If your laptop has a removable battery, remove it. My Lenovo laptop does not have a removable battery. I tried skipping this step but it didn't work, so I removed the bottom panel of my laptop and then removed the battery by disconnecting it from the motherboard.
  • Put the battery back in if you removed it.
  • Plug in your laptop.
  • Power on your laptop.
  • Click the battery icon in the system tray and you should see that your laptop is plugged in and charging.
Screenshot by Matt Elliott/CNET

By reinstalling my Lenovo laptop's battery drivers and disconnecting its battery and then reconnecting it, I got my laptop's battery back to charging when it's plugged in. With differences in manufacturers, your mileage may vary. If you encountered this plugged-in-not-charging problem and found a fix that differs from mine, please describe your method in the comments below.

For more, check out Six security changes all Windows 10 users need to make and Windows 10 update: Everything you need to know.

Read more: 20 pro tips to make Windows 10 work the way you want [free PDF] [TechRepublic]

Originally published last year and updated periodically with new information.

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