Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove "HP Support Solutions Framework" through Add/Remove programs on PC
Requirements:
- Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser - Google Chrome 10+, Internet Explorer [IE]10.0+, and Firefox 3.6.x, 12.0+
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Hardware
Product Name | 11-d001dx |
Product Number | K3N14UA |
Microprocessor | 2.16GHz Intel Celeron N2840 Processor with Turbo Boost Technology up to 2.58GHz |
Memory | On-board 2GB 1333MHz DDR3L SDRAM |
Video Graphics | Intel HD graphics [ |
Display | 11.6-inch diagonal HD AntiGlare WLED-backlit display [1366x768] |
Hard Drive | 32GB eMMC |
Network Card | 10/100BASE-T Ethernet LAN [RJ-45 connector] |
Wireless Connectivity | 1x1 802.11b/g/n WLAN Bluetooth |
Sound | DTS Studio Sound |
Keyboard | 97% size island-style keyboard |
Pointing Device | HP Imagepad supporting multi-touch gestures without on/off button. |
External Ports | Multi-format digital media card reader for Secure Digital cards 1 SuperSpeed USB 3.0 1 Universal Serial Bus [USB] 2.0 1 HDMI 1 Headphone-out/microphone-in combo jack |
Dimensions | 0.78 in [H] x 11.81 in [W] x 8.10 in [D] |
Weight | 2.74 lb |
Power | 45W AC adapter 3-cell 37WHr 3.25 lithium-ion battery |
ID Mech Description | Front-facing HP TrueVision HD Webcam with integrated digital microphone. |
Software
Operating System: |
Windows 8.1 with Bing [64-bit] |
Communication Chat: |
Skype mysms: Send and receive texts on your PC. |
HP Help Support: |
HP Support Assistant: With HP Support Assistant, enjoy immediate, always-on, self-help support built right into your PC, for the life of your PC, absolutely free. HP Utility Center: With the HP Utility Center on Windows 8 PCs, get one place to control your settings for all things HP. Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos. |
Shopping Services: |
TripAdvisor: Easily find the lowest airfare, the best hotels, great restaurants, and fun things to do wherever you go. |
Books, Music, Photos, and Videos: |
HP Connected Music: Listen to music from multiple sources – all from one app. Enjoy your local music library together with streaming services, including an exclusive integrated Beats Music experience. HP Connected Photo: Enjoy your photos, anytime, all in one place. Easily access photos across your PC and mobile devices, then celebrate your memories with photo cards, gifts, and prints. Netflix: Watch movies and TV online or via DVDs with subscription. |
Productivity Tools: |
7-zip: File Archive Utility Dropbox: Get 25GB of free online storage for six months with Dropbox. HP ePrint: Print from your favorite hotspot or when you have internet access with HP ePrint. Now you can print virtually anywhere. Office 365 Personal included: One year subscription included. Cloud storage included: Get 1TB of Microsoft OneDrive so you can store all you want for a year. HP Connected Drive: Find and access your files across your PC, tablet, smartphone, and online services—all in one place. Easily search and browse to quickly get the files you need.[ |
Security Protection: |
McAfee: Free 30-day Trial of McAfee LiveSafe service included. McAfee LiveSafe service enriches your digital life by protecting your data, identity and all your devices so you can connect with confidence. |