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Learn about your receipt and order number, authorization holds, Pixel Pass charges, and Value-Added Tax [VAT] invoices. After you place an order on the Google Store, you get a confirmation email that includes your order number and receipt. If you placed an order while signed in, you can also get a receipt online: When you place an order or receive an advanced replacement, Google Store contacts the issuing bank or card provider to make sure your payment method is valid. Your bank or card provider reserves the funds until the transaction
processes or the authorization expires. Authorization holds are temporary and are not actual charges. When you place an order, an authorization hold is placed on the payment method on file. A hold can appear on your account as a pending online transaction from Google Store.Find your receipt & order number
Understand authorization holds
Double authorization holds
In some cases, you may get 2 authorization holds for the same order because of the shipment process:
- If an authorization hold expires before the order ships from the warehouse, a second authorization hold may be applied.
- This hold happens when the order date is 7 days or more from the ship date.
Extra fees on your order
The Google Store doesn’t charge extra fees. Your order confirmation screen shows your total Store charge. This total includes shipping and taxes.
If you find extra fees with a Google Store order:
- Contact your bank or card provider. When you order an item from another country or region, your card provider may charge cross-border or exchange fees.
- The Google Store can’t reimburse fees added by your card provider.
Understand Pixel Pass charges
You receive your first Pixel Pass bill when your Pixel phone ships. After your first bill, you receive a monthly bill. Learn more about Pixel Pass features.
Your first Pixel Pass bill includes 2 charges:
- Device charge
- Subscription charge
After your first bill, your monthly bill includes a subscription charge.
Important: All bills and receipts come from Synchrony. For detailed billing info, sign in to your Synchrony account.
Get a Value-Added Tax [VAT] invoice
- If you live in the European Union, Norway, or Switzerland, you can request a VAT invoice.
- If you live in Taiwan, you get a confirmation email with VAT on your GUI invoice.
Important: If you checked out as a guest and need a VAT invoice, contact Google Pay.
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